It is safe to say that delivery has become an integral part of supply chain management in recent years. Ever-evolving technology, COVID-19 pandemic, and other factors have hugely impacted customers’ shopping habits and behaviors. The shift from onsite shopping to online shopping has been evident, so if before businesses could do perfectly with good customer service on their storefronts, now they have to keep up with customers’ expectations that their goods will be delivered right to their homes timely, in a perfect condition.

All that said, efficient delivery management has now become a necessity rather than a choice. Done right, it helps businesses boost sales and customer satisfaction to move forward. Although to achieve success, it is essential to know how to manage deliveries and what makes a delivery system efficient. 

There are some universal challenges that anyone who manages deliveries meets. These are: 

  • Difficulty finding the correct customer address quickly
  • Inefficient courier tracking
  • Unstable communication with couriers during the delivery time
  • Undefined estimated delivery time
  • Disorganized route-planning
  • Chaotic system for data entry 

The list could go on further, but let’s focus on how to improve delivery efficiency instead. The most proven method to track your performance and analyze your strong and weak sides is by using key performance indicators (KPIs) in your day-to-day work. KPI is a measurable value that shows how effectively a business achieves its goals. There are some important KPIs involved in delivery management as well. Here is a list of our tips and recommendations for your delivery process (that includes valuable KPIs to consider):

Make route efficiency a priority

Delivery route efficiency helps you evaluate how productively and economically your couriers choose the way to drop off your packages. At first glance, this looks like an easy task, the courier should go from A to B, right? Unfortunately, it’s not that simple. Route-definition is a complex task, and for the best result, you need to consider all sorts of components: final destination, delivery time windows, car dimensions, scheduled orders, traffic jams, etc. Learning how to improve distribution efficiency will improve delivery time and customer satisfaction. 

Keep an eye on the productivity of your drivers

When it comes to delivery management, it is only natural to learn how to manage delivery drivers and their productivity. To introduce this KPI, you will need to start measuring parameters such as fuel usage, working and inactive hours, maintenance management, downtime prevention, etc. Perfecting this part will improve your delivery efficiency and help you control your costs.

Track your customer satisfaction

Knowing how your customers feel about your company’s delivery culture is necessary if you want them to return in the future. Collecting and aggregating the customer data will help you be constantly aware of any nuances in your delivery process.

Regularly evaluate revenue metrics

Another metric you should keep in mind is how your delivery performance affects your revenue. Everything you do affects your income, which may be store, drivers, customer service, etc. Putting this information together on a visual dashboard will help you see the bigger picture and provide meaningful insights. Analyzing revenue metrics across the board gives you a sense of what works for you and what needs to be optimized. 

Implement professional tools 

Using professional tools for your delivery management is unquestionably the safest road to effective delivery. Most delivery management solutions come with various features that automate the processes previously handled manually and protect your operations from human errors. 

With millions of people shopping online at any given moment, the demand for quality delivery is higher than ever. Since nobody likes to wait for their deliveries longer than needed, it’s important to learn how to improve delivery performance and how to manage the delivery of goods effectively. There are many things that would help you, including prioritizing orders, setting KPIs, and following through with regular reports. Although, as long as your efforts are manual, there’s a high risk of human error – misplaced orders, delayed shipments, ineffective communication, and the lack of proactive support will take a toll on your business and sales. 

The surest way to success lies in adopting a delivery system software that has an immediate effect on delivery profitability, productivity, fuel efficiency, and compliance. CayPilot offers delivery management software that comes with all the important features: route-optimization, real-time tracking, order scheduling, automated task assignment, etc. Not only does CayPilot ease the management process for your employees, but thanks to AI-based analytics tools, it also makes it easy to analyze and report your activities, give important insights, and help with making informed decisions. 

Take a look at our pricing plans that range from completely free to customizable, and start delivering today.

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